This Refund and Cancellation Policy outlines how you can cancel or seek a refund for a product/service that you have purchased through the Platform.

Cancellation Policy

Cancellations will only be considered if the request is made on the same day of placing the order. However, cancellation requests may not be entertained if the orders have already been communicated to the sellers/merchants listed on the Platform and they have initiated the shipping process, or if the product is already out for delivery. In such cases, you may choose to reject the product at the time of delivery.

Perishable Products

9990337779 does not accept cancellation requests for perishable items such as eatables and similar products. However, a refund or replacement may be provided if the user establishes that the quality of the delivered product is not satisfactory.

Damaged or Defective Products

In case you receive damaged or defective items, please report the issue to our customer service team. The request will be entertained only after the seller/merchant listed on the Platform has examined and confirmed the issue at their end. Such issues must be reported within 10 days of receiving the product.

Product Not as Expected

If you believe that the product received is not as shown on the website or does not meet your expectations, you must notify our customer service team within 10 days of receiving the product. After reviewing your complaint, the customer service team will take an appropriate decision.

Manufacturer Warranty Products

For products that are covered by a manufacturer's warranty, any complaints or issues should be referred directly to the respective manufacturer.

Refund Processing

In case any refund is approved by 9990337779, it may take up to 15 days for the refund amount to be processed and credited to you.