At Achaari Brothers, customer satisfaction is our priority. While we are unable to accept returns or refunds once an order is confirmed, we are committed to resolving any issues that arise under specific circumstances. Below are the detailed policies for handling such situations:

1. Damaged Products

If you receive a damaged product, please notify us on the same delivery date by sending an email to info@achaaribrothers.com Ensure the email includes:

• Order number.
• An image of the invoice.
• One outer box image.
• Two clear images of the damaged product.
• An unboxing video clearly showing the damage.

Policy Guidelines:

• For shipments containing multiple items, only the affected product can be returned and replaced.
• We will promptly replace the damaged product and work with you to provide a fair resolution.
• Our team will respond to your email within 24-48 hours and provide full assistance thereafter.

2. Missing Products

In case a product is missing from your order, please notify us on the same delivery date via email at info@achaaribrothers.com Your email should include:

• An image of the invoice.
• One outer box image.
• Two clear images of the opened box.
• An unboxing video showing all received items.

Policy Guidelines:

• Refunds are not available for missing products.
• We will promptly re-send the missing product.
• Our team will respond to your email within 24-48 hours and provide full assistance thereafter.

3. Spoiled Products

If you encounter a spoiled product, notify us on the same delivery date by emailing info@achaaribrothers.com Include the following details in your email:

• Order number.
• Date of packaging or manufacture.
• Clear images or videos of the product.

Policy Guidelines

• Returns will not be accepted for variances in taste, texture, color, or aroma, as our products are completely natural and handcrafted, leading to unique characteristics in every batch.
• We assure you that no compromises are made in the production process, and only the best natural ingredients are used to retain maximum nutritional value.
• The product will be replaced after a thorough investigation and due diligence. We ensure a fair outcome at all times.
• Our team will respond to your email within 24-48 hours and provide full assistance thereafter.

General Information

• For all issues, please ensure to report them on the same day of delivery to ensure prompt resolution.
• Achaari Brothers reserves the right to investigate the claims and provide resolutions that are fair to all parties.

Thank you for choosing Achaari Brothers. We appreciate your understanding and cooperation in ensuring a smooth and satisfying experience for everyone.